Refund and Returns Policy

Last updated: 22/08/2023

Thank you for shopping at KT Plus (“we,” “us,” or “our”). We take pride in providing high-quality mobile accessories, chargers, batteries, LCDs, ribbons/flex, spare parts, and repair tools to our valued customers in Bangladesh. However, we understand that there may be instances where you need to return a product or seek a refund. This Return and Refund Policy outlines the guidelines for returning products and requesting refunds.

Returns and Exchanges

1.1 Eligibility for Returns: We accept returns and exchanges within [number] days of the purchase date. To be eligible for a return, the product must be in its original condition, unopened, unused, and in its original packaging.

1.2 Return Process: To initiate a return or exchange, please follow these steps:

  • Contact our customer support team at [customer support email or phone number] within [number] days of receiving the product.
  • Provide your order number, a description of the issue, and any relevant photos, if applicable.
  • Our customer support team will guide you through the return process and provide a return authorization and instructions for shipping the product back to us.

1.3 Shipping Costs: We will cover the return shipping costs due to product defects or errors. If the return is due to customer preference or other non-defective reasons, the customer will be responsible for return shipping costs.

1.4 Inspection and Approval: Once we receive the returned product, our team will inspect it to ensure it meets our return criteria. If the product is approved for return, we will process the refund or exchange based on your preference.

Refunds

2.1 Eligibility for Refunds: Refunds will be processed for products deemed defective, damaged during transit, or if there was an error on our part. Refunds are not available for change of mind or non-defective products.

2.2 Refund Process: Refunds will be processed using the original payment method within [number] business days of receiving the returned product. You will receive a notification once the refund has been initiated.

Cancellations

3.1 Order Cancellations: You can cancel your order before it is shipped. Please contact our customer support team at info@ktplus.com.bd as soon as possible. The above return process will apply if the order has already been shipped.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at  info@ktplus.com.bd or +88 02 222 663 7625 . We are here to assist you and ensure your satisfaction.

By purchasing KT Plus, you acknowledge that you have read and understood this Return and Refund Policy and agree to its terms and conditions. This Policy is subject to change, and any updates will be communicated through our website or other communication methods.

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